Infrastructure Specialist

Job Description - Infrastructure Specialist  (2600005D)

Rehabilitation & Correction - Operation Support Center

Agency Contact Name and Information:
Cheryl.

Cartero.gov

Jan 23, 2026, 11:59:00 PM

DRC Central Office-Fran-ODOT 1980 West Broad Street Columbus 43223

United States of America-OHIO-Franklin County-Columbus

Compensation: 33.52

Full-time

Union: OCSEA

Information Technology

Technical

Skills:

Computer Literacy, Technical Documentation, Communications, Customer Service, Information Technology

Professional

Skills:

Building Trust, Critical Thinking, Customer Focus, Problem Solving, Teamwork

Primary Technology: IT Service Management Tools

Who We Are… Guided by a single mission “To reduce recidivism among those we touch,” the Ohio Department of Rehabilitation and Correction believes that everyone is capable of positive change. Our staff embrace these core values and serves as role models for pro-social behavior conveying an attitude of dignity and respect in the treatment of others.

What We Do… The Ohio Department of Rehabilitation and Correction has been tasked with front line crime reduction through rehabilitative treatment and programming efforts provided in a safe, secure and humane correctional environment and effective community supervision. Our goal is to protect the public through helping individuals turn away from crime and become productive, contributing members of our communities, ensuring a safer Ohio for all Ohioans now and in the future.

To learn more about our agency, please visit our website .ohio.gov

Are You Ready? We are thrilled to see that you are interested in beginning your career with the Ohio Department of Rehabilitation and Correction! Without a doubt, this will be the most rewarding and meaningful work you’ll ever find with a work family that is second to none!

• Possesses a working technical knowledge of software applications and hardware environments and receives general supervision in order to; installs, maintains, configures, upgrades and/or administers hardware and/or software independently in workstation support, desktop support, business continuity, information security, telecommunications and network connectivity (i.e., single technology domain) where technical work requires specific knowledge to evaluate, select, adapt and modify standard procedures
• Devises new approaches to problems encountered
• Utilizes vendor supplied and 3rd party utilities for account management, monitoring
• Diagnoses, analyzes and resolves issues for customer(s) in assigned single technology domain
• Provides Tier II level customer support
• Conducts performance tuning for hardware and/or software
• Develops and maintains documentation
• Promotes system security and awareness by adhering to the Agency’s and/or State’s IT security policy(s) and standards
• Develops and maintains ad-hoc utilities or reports to automate processes
• Stays current regarding new technologies, standards and techniques
• Receives orientation related to mentorship and applies as necessary (e.g., definition, purpose, strategies, and evaluation techniques)
• Stays current regarding new technologies in area of IT assigned
• Attend meetings, training and conferences
• May give presentations and conduct training

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

* Benefits eligibility is dependent on a number of factors. The Agency Contact…