Infrastructure Specialist

Responsibilities

• Possesses a working technical knowledge of software applications and hardware environments and receives general supervision in order to; installs, maintains, configures, upgrades and/or administers hardware and/or software independently in workstation support, desktop support, business continuity, information security, telecommunications and network connectivity (i.e., single technology domain) where technical work requires specific knowledge to evaluate, select, adapt and modify standard procedures
• Devises new approaches to problems encountered
• Utilizes vendor supplied and 3rd party utilities for account management, monitoring
• Diagnoses, analyzes and resolves issues for customer(s) in assigned single technology domain
• Provides Tier II level customer support
• Conducts performance tuning for hardware and/or software
• Develops and maintains documentation
• Promotes system security and awareness by adhering to the Agency’s and/or State’s IT security policy(s) and standards
• Develops and maintains ad-hoc utilities or reports to automate processes
• Stays current regarding new technologies, standards and techniques
• Receives orientation related to mentorship and applies as necessary (e.g., definition, purpose, strategies, and evaluation techniques)
• Stays current regarding new technologies in area of IT assigned
• Attend meetings, training and conferences
• May give presentations and conduct training

36 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

• Or completion of associate core program in computer science or information systems; 18 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or completion of undergraduate core program in computer science or information systems; 12 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or equivalent of minimum class qualifications for employment noted above.
  
  Note:
  
  The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job

Skills:

Information Technology