Senior Sales Executive, Genesys

Overview

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas:
Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Our Senior Sales Executive will operate remotely OR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA

TELUS Digital in partnership with Genesys, are able to combine global customer experience (CX) expertise with a powerful cloud platform. The result: AI-driven innovation and human-centric design that elevates every interaction for customers and employees alike. For more information about our partnership, check out our Genesys page.

We are looking for a strategic and results-driven Sales Leader to spearhead the growth of TELUS Digital implementation services alongside the Genesys suite of products. This role will lead go-to-market efforts, develop key partnerships within the Genesys ecosystems, and drive customer success in modernizing contact centers and transforming customer experiences. This is a high-impact opportunity for a sales leader passionate about cloud contact center solutions and digital transformation.

• Lead and scale the Genesys sales practice across target regions and industries
• Build and maintain a robust sales pipeline focused on revenue growth, customer adoption, and market expansion
• Recruit, mentor, and lead a high-performing sales team specializing in cloud contact center technologies
• Drive sales opportunities in collaboration with Genesys account teams, partners, and internal stakeholders
• Develop and execute strategic sales plans that align with organizational objectives and market trends
• Present and demonstrate the value of Genesys to prospects, customers, and partners
• Stay informed on industry trends, competitive offerings, and evolving customer needs in the contact center space
• Partner with marketing, product, and customer success teams to align sales efforts with broader go-to-market strategies
• Consistently meet or exceed revenue targets and performance goals

• 5+ years of Genesys experience
• Strong knowledge of Genesys and the broader cloud contact center landscape
• Proven success in meeting and exceeding sales targets in complex B2B environments
• Demonstrated ability to build, lead, and motivate high-performing sales teams
• Excellent communication, presentation, and executive-level relationship-building skills
• Experience managing long and complex sales cycles, including stakeholder alignment and negotiations
• Strong analytical, strategic thinking, and problem-solving capabilities
• Bachelors degree in Business, Marketing, Computer Science, or a related field

• Familiarity with contact center operations, customer service workflows, and industry best practices
• Background in partner ecosystem development and co-selling strategies
• Proficiency with CRM systems and sales enablement tools
• MBA or advanced degree in a relevant field

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic…