IT Clinical Service Desk Agent

* High School or GED
* Years of experience: 1 year or CompTIA A+ Certification, healthcare IT, Computer Science, Nursing Informatics
** SPECIALIZED KNOWLEDGE
** 1-year prior experience working in an Information Technology/Support field, healthcare environment preferred, with a demonstrated ability to provide excellent customer service skills or completion of the CompTIA A+ Certification.
ITIL Foundation certified or will work towards completion within 1 year of hiring date.

Basic knowledge related to PCs, mobile devices, software, endpoint operating systems, accessories / peripherals, including printers, as well as remote connectivity tools.  Working knowledge of information security principles and practices.
Basic knowledge of macros, templates, and scripts that modify desktop software/hardware environment.  Basic knowledge supporting and providing end user assistance with MS Office applications.
Ability to communicate effectively with individuals at all levels in the organization.  Knowledge of Service-Now, Microsoft Configuration manager, and Configuration Management Data Base (CMDB) is a plus. Demonstrated time management skills with ability to prioritize work and hold to a schedule of events.  Ability to work independently with some supervision or as part of a collaborative team.
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