Helpdesk Analyst

We are seeking a Helpdesk Analyst to join our client's technical support team headquartered in Columbus, OH. This is a great opportunity for someone who is looking to gain professional experience working in a fast‑paced environment and has worked in a customer service center or on another technical Helpdesk prior. This role is primarily a weekend‑only role and will be responsible for troubleshooting various technical issues both over the phone and in person while expressing excellent customer service qualities.

This role will be responsible for troubleshooting technical issues over the phone and in person, providing excellent customer service, breaking down technical information into a non‑technical format, and learning about new technologies.

• 1+ year experience working in a technical support or call center related role
• Experience troubleshooting Windows 10/11 and iOS devices
• Must have strong examples of providing excellent customer service
• Strong level of patience and ability to break down technical information into a non‑technical way
• Ability to analyze and solve problems over the phone and in person
• Willingness to learn about new technologies
• Strong verbal and written communication skills

• Experience documenting technical issues within a ticketing system (Service Now preferred)
• A+ or Net+ certification

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries:
  Airlines and Aviation

Beacon Hill offers a robust benefit package including medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.