Business Analyst

Business Anlayst – Digitek Software, Inc.

Digitek Software, Inc. is seeking an experienced Business Analyst to join our team.

• Remote / Onsite / Hybrid
• Hybrid schedule: 2 days in office (typically Wednesday and Thursday)
• Travel required

• Full‑time

• Mid‑Senior level

• Research, Analyst, and Information Technology
• Industries:
  Software Development

Under general direction, as part of a team, provides program technical assistance to information technology professionals in developing scope and requirements outlined in system requirements documents and/or reviews design documents created by information technology professionals and/or conducts system tests to ensure expected output and/or assists in data conversion if current system exists and/or assists in implementation of new/enhanced systems with affected entities and/or provides help desk customer service for assigned process automation projects.

The role includes keeping abreast of changes in program policies pertinent to assigned process automation projects, providing program technical assistance to other IT services personnel, state agency partners, and contractors by developing scope and requirements, reviewing design documents, planning, developing, and recommending performance criteria and test case scenarios, conducting systems tests to ensure expected outcomes, assisting with data conversion from current child-serving automated systems, and aiding in the implementation of new systems.

Responsibilities also encompass interpreting federal and state statutes to ensure compliance in automated system design, developing procedures and user manuals, monitoring adherence to federal and state requirements, providing technical assistance to County Departments of Job and Family Services (CDJFS), state agency staff, and child-serving programs, responding to user inquiries, preparing and submitting system defect reports, providing help desk customer service, updating reference tables and security profiles, and performing other related duties such as attending staff meetings, conferences, and training sessions, compiling activity and project status reports, participating on project teams, operating personal computers to produce correspondence, reports, and documents, and maintaining logs, records, and files.

• At least 4 years of relevant experience
• 4‑year college degree or equivalent

• Effective communication
• Critical thinking
• Problem solving
• Technical proficiency
• Data analysis
• Interpersonal skills
• Research
• Strategic thinking

• IIBA or CBAP training and/or certification (nice to have)

Candidates may be required to undergo a drug test and background check.

Contact:
Tamana Nair, Digitek Software, Inc., 650 Radio Drive, Lewis Center, OH 43035, Tel: ext. 3105 / Fax. Email: [Contact email not provided].