Technical Support Engineer

With over 1,400 employees and over 2,700 airports in over 175 countries, ADB SAFEGATE is dedicated to making air travel safe, efficient, and environmentally friendly. With our innovative Airside 4.0® solutions, we help turning airports into smart airports, with the ultimate goal of enhancing the passenger experience.

Contract Type:
Permanent

Job Location:

USA - Columbus

ADB SAFEGATE’s functional teams are integral to powering innovation and ensuring operational excellence across the organization.

The Technical Support Engineer is primarily responsible for first line phone support for internal and external customer support questions on complex IT based systems including SQL, HTML, proprietary peripherals, Kubernetes, and data analytics.

• Providing professional, technical customer service over the phone, email, remote connection, etc., to troubleshoot, diagnose and assist customers in resolving problems
• Producing detailed diagnose and system performance report
• On a rotational basis, providing 24 hour, 7 days a week emergency telephone support.
• Providing follow through to customers to ensure issues get resolved.
• Providing answers to customers by identifying problems, researching answers and guiding customers through corrective actions.
• Supporting system engineering on both in house customer validation testing
• Performing technical training internally or for customers
• Travels 40% to 60% of the time.

• Associates’ Degree in Computer Science, Information Technology, Electrical Technology (ET) or Associate in Computer Engineering Technology (EET), equivalent degree, or equivalent experience.
• Minimum of 12 months+ experience working in a Service Desk/Inbound Call Center environment
• Sound understanding of customer support, operations, and processes
• Experience in supporting and maintaining complex software applications
• Proven analytical and problem-solving abilities.

• Preferred knowledge of programming languages such as Java, C and Python
• Fluent Spanish (oral and written communication skills) desired.

If you want to join a global business and enjoy being a team player who's driven and passionate, then this is your opportunity to come on board by applying!

ADB SAFEGATE is an equal opportunity employer. ADB SAFEGATE does not discriminate against any employee or applicant for employment because of characteristics protected by law, including but not limited to, race, color, age, creed, religion, national origin, ancestry, sex, sexual orientation, marital status, veteran status, or disability. If you need assistance or reasonable accommodation in completing this application or during the interview, please contact our Human Resources Department.

ADB SAFEGATE introduces Airside 4.0 elevating airside operations into a new era of intelligence.