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Technical Support HelpDesk/Support

Senior Service Desk Analyst II: Escalation & Systems Expert

Job in Columbus, Franklin County, Ohio, 43224, USA
Listing for: RedHelm
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading technology solutions provider is seeking a Service Desk Analyst II to serve as an escalation point for complex technical issues. This role includes mentoring junior staff, troubleshooting advanced system issues, and ensuring high service quality. The ideal candidate has over 3 years of experience in a service desk environment and strong technical skills in Windows, networking, and identity management.

This full-time position offers opportunities for growth and a dynamic work environment in Columbus, Ohio.
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Position Requirements
10+ Years work experience
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