Vice President, Chief Architect

Overview

Pager Duty, Inc. is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, Pager Duty is essential for delivering always-on digital experiences to modern businesses.

Join us. At Pager Duty, you ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

We are looking for a technologist and proven leader who is passionate about large scale distributed systems and leveraging architecture as a discipline to accelerate business scale for a large and growing customer base. You will participate in customer facing and industry engagements that yield input into our technology vision and strategy. You will report to the CTO and work across Engineering and Product organizations to drive alignment on design patterns, standardization and best practices to support the business.

If you are technical, creative, future focused, and excited about fostering an environment that supports success and learning, this is a great opportunity.

We believe sound architecture thinking can help teams produce great products that deliver value and delight customers. Striving for creative, pragmatic, and high quality enables us to deliver faster to market and maintain our brand promise of reliability.

• Lead technology strategy that influences across multiple products, teams, and geographies
• Drive and promote reliability engineering strategy and best practices
• Lead design reviews to ensure scalable and reliable systems
• Stay close to technology with a hands-on approach
• Be future focused by incorporating corporate strategy, customer needs, industry trends, and technology together
• Participate across engineering, product and corporate strategy teams that deliver outcomes for customers and operational excellence
• Act as coach and mentor to Staff+ engineers
• Promote a culture of creativity, learning, and collective success resulting in a technology and architecture roadmap aligned to business outcomes
• Bring a pragmatic approach to technology driven decisions and investments
• Participate quickly in teams at both architecture design and implementation

• Demonstrated experience in a similar role with distributed systems operating in cloud environments
• Strong leadership skills demonstrated by leading through influence across boundaries
• Experience in driving architecture across a product portfolio within a diverse technology organization
• Experience establishing, driving, and standardizing reliability engineering practices
• Excellent communication skills to engage with business and technical audiences
• Proven track record of innovative, creative, and results-driven outcomes
• Extensive experience with architecting and developing large-scale distributed systems and enterprise-level technology roadmaps
• Experience with cloud platforms (e.g., AWS, Azure, or GCP)
• Experience working with team members across various geographies
• Experience evaluating talent and products in mergers and acquisitions

We encourage you to submit your resume even if you don t meet every requirement. We value potential and consider each candidate s full professional story. Whether you re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn t the right role or time, sign up for job alerts.

Pager Duty operates a hybrid work model with offices in eight major cities:
Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer flexibility within our established locations, and cannot employ candidates residing in certain locations. Location restrictions apply by country and role.

Candidates must reside in an eligible location, which vary by role.

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. We define leadership expectations and the competencies that guide development, career progression, promotion, and…