Infrastructure Engineer III - Hyper-V & Windows

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As a member of the Infrastructure Platform organization at JPMorgan Chase & Co., you’ll be part of the service organization that manages the IT infrastructure for our customers, clients, and businesses around the globe.

As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Platform organization, you’ll be part of the service organization that manages the IT infrastructure for our customers, clients, and businesses around the globe. In this role you’ll call on your experience in Windows operations support, engineering, development and service improvements to deliver reliable infrastructure.

• Participate in incident response, change management and problem management areas to handle Operations (SRE) team engagements.
• Design and implement data driven solutions based on operations metrics and other key data points.
• Engage team members using relevant listening strategies and questioning techniques to help identify solutions and influence action plans.
• Demonstrate personal and professional resilience while navigating difficult situations with composure and tact.
• Demonstrate strong client / customer / stakeholder based approach on issues and problems which your team handles.
• Develop and support routine operational activities with automation.
• Lead root cause analysis meetings as part of process improvement.
• Work closely with peer teams to deliver high availability and optimum performance for customers.
• Be responsible for coaching and mentoring team members.
• Learn and facilitate new technologies.
• Work closely with customers to drive system stability programs.

• Formal training or certification on infrastructure development concepts and 5+ years applied experience, SRE/Dev Ops, platform engineer, or similar.
• Strong knowledge and experience on Windows Server operating system starting with Windows 2016 to 2025.
• Good understanding and experience with Microsoft Windows performance tools and debugging.
• Deep knowledge and experience on Windows clustering, web, load balancing, Sysinternals tools, Windows patching and risk management.
• Fluency in at least one programming language Python or Power Shell.
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices.
• Demonstrated ability to drive the adoption of site reliability culture and practices within a team.
• Familiarity with agile development methodologies and practices.
• Strong knowledge and experience with Microsoft Hyper‑V.

• Strong Windows operating system knowledge and troubleshooting skills.
• Microsoft Hyper‑V experience.
• Power Shell or Python coding knowledge.
• Analytical thinking for strategic solutions.

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the…