Software Engineer; Data Platform - Observability

At  we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before.

We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go.

To learn more about how ’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit

As a Software Engineer, you'll be the champion of performance and stability for our  SaaS platform. Working closely with various engineering squads, you'll ensure features meet strict performance and error rate benchmarks. This collaborative role involves implementing comprehensive observability features to proactively identify and resolve issues. Ultimately, your mission is to guarantee exceptional platform reliability and global uptime. You'll be an expert in building, configuring, troubleshooting, and supporting complex systems, with a deep understanding of all technical layers.

A relentless focus on quality and customer satisfaction.

• Become an expert of our observability tools, such as Elastic APM, Splunk, Logic Monitor, Grafana. Build and enhance monitoring and alerting solutions with these tools to ensure we are aware of the health of customer-facing product features
• Leverage data analyst tools such as Data Bricks, Python, Machine Learning, Anomaly Detection to merge and augment observability datasets
• Ensure performance and metrics of our product features are within acceptable thresholds. Examples include: response latency, cpu and memory consumption, cloud costs, error rates, uptime
• Analyze and understand client-generated workloads - ensure resource consumption is consistent with their contract (e.g. Enterprise clients generate larger requests than Small Businesses, not the other way around).
• Configure alerts and document associated run books when thresholds are exceeded
• Drive and contribute to root-cause analysis when issues are identified
• Troubleshoot across the entire stack: hardware, software, database, network, applications, customer-generated workloads
• This role will have a particular focus on database performance and query optimization
• Remediations may include software or database optimizations, changes to rate limit configurations, or client outreach to reduce heavy requests.
• Identify targets for optimization, and collaborate with appropriate teams and stakeholders to ensure issues are resolved
• Analyze platform usage data to calculate costs generated by customers using our platform, inform capacity planning decisions, and find area for improvement

• Solid understanding of systems and application design.
• Experience building and using observability features with tools such as Elastic Search, Grafana, Logic Monitor, Splunk.
• Experience database monitoring and SQL tuning
• Proficient in at least one high-level programming language (Python, SQL) and shell scripting.
• Ability to prioritize tasks and work independently.
• Ability to adapt and focus on the simplest, most efficient and reliable solutions.
• B.S. in Computer Science or similar field or…