Senior Product Manager, IT

About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California;
Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

As a Senior Product Manager within Upstart’s IT team, you’ll define and drive the next generation of enterprise-level products and capabilities that power every Upstarter. The IT team delivers foundational tools such as Google Workspace, Slack, VPN connectivity, and video conferencing — as well as custom-developed solutions that automate workflows, integrate systems, and enhance employee productivity.

As part of Upstart’s GenAI transformation, we’re reimagining how employees access knowledge, collaborate, and leverage intelligent automation. You’ll lead this transformation by defining the vision, strategy, and roadmap for GenAI-enabled enterprise solutions — turning complex technical capabilities into intuitive, high-impact products that empower every employee.

This role is available in the following locations:
Remote;
San Mateo, CA;
Columbus, OH

As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to still spend high quality time in-person collaborating via regular onsite visits. The in-person sessions’ cadence varies depending on the team and role; the IT team meets quarterly for 4‑5 consecutive days at a time.

• Lead the product strategy and execution for Upstart’s GenAI-enabled enterprise productivity solutions, shaping the future of internal tools and employee experiences.
• Translate strategy into action by writing clear, actionable product requirements and success criteria, collaborating closely with key business stakeholders.
• Establish clear success metrics to evaluate adoption, impact, and continuous improvement across GenAI and productivity solutions.
• Partner with cross-functional teams (Engineering, Info Sec, People, and Operations) to ensure solutions meet business, compliance, and user experience goals.
• Continuously evaluate and optimize existing productivity tools, identifying opportunities for integration, automation, or reimagination.
• Champion employee experience by ensuring every product improves accessibility, discoverability, and productivity for all Upstarters.

• Minimum requirements:
  • 6+ years of Product Management experience, with at least 3 years focused on enterprise, SaaS, or internal platform products.
  • Proven ability to lead cross-functional initiatives from concept through delivery.
  • Strong technical acumen with experience collaborating closely with engineers on APIs, integrations, and automation workflows.
  • Demonstrated success in defining product strategy and delivering measurable impact.
  • Excellent communication skills, with the ability to align technical and non‑technical stakeholders.
  • Passion for creating seamless, impactful internal user experiences.
• Preferred qualifications:
  • Experience delivering GenAI, LLM, or automation‑driven productivity products.
  • Familiarity with enterprise collaboration tools and ecosystems (Google Workspace, Slack, Okta, etc.).
  • Understanding of enterprise data security, access control, and knowledge management.
  • Prior experience in IT or internal platform product management.
  • Relevant certifications or background in AI, product strategy, or enterprise systems.