Senior Salesforce Admin​/Developer - Hybrid, OH

Senior Salesforce Admin/ Developer - Hybrid, OH

Hybrid - Required 2 days (Mon & Tue) subjected to change as per business needs.

Interviews:
In person for local, Teams for non-local

Ohio Department of Medicaid, 50 W. Town Street, Columbus, Ohio 43215

Work Hours M-F 8AM to 5PM EST

The following resource is required for ITS-App Dev to implement & support the new Customer Experience Management System (CEMS) built in-house for supporting the Managed Care Entities, SPBM OHCW Waiver members. The purpose of the application is to develop a single software solution to meet CMS grievance system requirements for all FFS waivers & SPBM Grievances & Appeals, address MCP grievance data storage and analytics needs pursuant to federal reporting requirements, and provide visibility to complaints received by Ohio Home Care Waiver (OHCW) Case Management Agencies (CMAs).

The scope of the resource's work includes Salesforce System development, workflow design & documentation. This project's Phase 2 is slated for Jan 1st, 2026 go-live date for receiving submitting Grievances & Complaints in the system directly.

• Work with business teams to understand their processes and translate their needs into actionable salesforce requirements for configuration/development.
• Involved in all aspects of the Project life cycle, from the initial kickoff through the requirements analysis, design, implementation, testing and post-production solution and user support.
• Maintains and provides enhancements to the existing Salesforce solutions.
• Develop and create customized reports and dashboards.
• Manages user testing to include developing test plans, creating user test cases.
• Create and maintain documentation on processes, policies, configuration, and user guides.
• Familiar with  best practices related to release management and deploying changes through the various sandboxes to production.
• Mentors and trains State Development resources.

• Design, Develop, Test, Document and Deploy high quality business solutions on the  platform.
• Maintain, enhance, and create workflows, Flows and other functions and configurations within the  environment.
• Develops and Manages Communities
• Proactively seek out and identify needed system changes.
• Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
• Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed.
• Handles and implements third-party integrations and trouble‑shoots any issues with applications as they arise.
• Works with leadership and stakeholders, determine Salesforce and other technologies, software, tools, and approaches to improve operational efficiencies, and enhance the customer experience.
• Creates project documentation, including user interface guides, training documentation or other functional specific documents and change requests.
• Thoroughly unit test development deliverables and participates in business user acceptance testing.
• Validates test cases and results against requirements.
• Develops complex, macro driven reports to summarize system information for Senior Management.
• Salesforce report building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase.
• Assist with migration from older systems/processes into
• Import data as appropriate using Salesforce tools like Data Loader.
• Log, troubleshoot and resolve system problems.
• Monitor and manage exception logs for back-end system integration with SFDC.
• Perform other duties as assigned.

• Technical Specialist 3 must have solid  skills, experience setting up Salesforce.
• Communities and ideally, understand the general concepts of Customer Relationship Management (CRM).
• Bachelor's Degree in Computer Science or information systems or related field.
• 8-10 years of experience in Information systems operations environment in Analysis, Design & Development.
• Minimum of 5 years of Professional Experience in development & administration of applications in Salesforce platform-based technologies…