Program Manager - Hybrid, OH

Hybrid – occasional onsite work Requirement Description

The Program Manager (PM) oversees, leads, and administers the setting up of DCY’s Salesforce Program. The PM is the individual ultimately responsible to the agency. The PM’s primary responsibility is to drive the entire efforts for setting up the Salesforce Org, implement DCY IT’s Big Ideas, application rewrite, governance, and operations. The PM must ensure that any risks to projects are addressed to assist with timely completion and that the final product meets the business, technical, and established quality requirements.

PM

will provide the following:
Strategic Planning & Leadership

Define and drive the overall Salesforce program vision, strategy, and roadmap.

Align Salesforce initiatives with business goals and stakeholder priorities.

Lead cross-functional teams in program planning and execution.

Program Oversight

Manage the end-to-end lifecycle of Salesforce-related projects and initiatives.

Oversee timelines, budgets, deliverables, and resource allocation.

Ensure governance, risk management, and compliance across Salesforce implementations.

Stakeholder Management

Act as a liaison between business stakeholders and technical teams.

Facilitate requirements gathering, prioritization, and expectation setting.

Communicate status updates, milestones, and issues to senior leadership.

Process Improvement

Analyze and improve business processes through Salesforce automation and tools.

Champion best practices in CRM adoption, data quality, and user engagement.

Drive continuous improvement using feedback, metrics, and analytics.

Technical Oversight (Non-Coding Role)

Collaborate with Salesforce developers, administrators, and architects on technical solutions.

Ensure scalability, performance, and maintainability of the Salesforce platform.

Oversee integrations with other enterprise systems (ERP, marketing automation, etc.).

Change Management & Training

Lead change management efforts to support adoption of Salesforce features.

Plan and coordinate training programs for users and stakeholders.

Support user onboarding and provide enablement resources.

Reporting & Analytics

• Track key performance indicators (KPIs) and success metrics for Salesforce initiatives.
• Deliver dashboards and reports that provide business insight and value.
• The Ohio Department of Children and Youth (DCY) is looking for an experienced and ambitious PM to join the team. As a PM contractor, she or he will provide oversight, direction, and guidance to project teams to ensure progress, alignment with business and technical requirements and goals, and monitor timelines across all 4 Big Idea projects. The PM will also drive and oversee the creation of the various governance processes for DCY’s Salesforce Program.
  
  They will assist in the org setup and manage the planner and activities including oversight, orchestration, coordination, and delegation.
• The PM will be responsible for working with the project teams across multiple vendors including the Salesforce Strategic Consult hired to assist setting up DCY’s Salesforce Org, internal teams, DCY leadership, and program area Subject Matter Experts (SMEs). The role is responsible for working with line of business SMEs and key stakeholders to optimize the value IT delivers and to accomplish the Big Ideas.
  
  The PM will be responsible for leading meetings, oversee various projects, manage the Salesforce Program plan, develop a program roadmap, facilitate vendor management, and manage risks and issues.

The following are the big ideas being implemented over the next 2 years:

• Transition of applications from legacy agencies into the DCY Salesforce Org.
• Implementation of Salesforce Marketing Cloud
• Implementation of Salesforce Data Cloud with Artificial Intelligence (AI)
• Aligning Licensing Applications

This position will function as a highly skilled PM that also includes:

• Provide general project management support which includes developing and maintaining work breakdown structures, assisting project teams with developing and maintaining project schedules, assisting with the requirements definition process, interfacing with technology subject matter experts, working with project…