Network Service Analyst

Network Service Analyst page is loaded## Network Service Analyst locations:
COLUMBUS, OHtime type:
Full time posted on:
Posted 3 Days Agojob requisition :
JR61821

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** This role is located in Columbus, OH and must be onsite at Safelite headquarters.
**** A Brief Overview
** The Network Service Analyst supports Safelite/Belron's Global network infrastructure and is involved in the day-to-day operations (problem, change, incident, and service monitoring to ensure the highest quality of service and the smooth running of the network) as well as assisting with the BAU operation and roll-out of new installations.
They understand the network solution and technology that is being managed by Global IT Network Services and engage with internal and external entities who will be providing the technical knowledge and support of the SD-WAN.
The Network Service Analyst will assist in facilitating fault remediation bridges, driving customer-impacting incidents to resolution, and accurately communicate network status updates to internal customer-facing teams. This role interfaces primarily with service operations and business resources to identify network problems within the business and help support the TDA to identify a suitable technical solution.

** What you will do
*** Utilize Service Now to diligently monitor the status of incidents and problems, ensuring timely and efficient management of tickets.
* Conduct daily stand-up meetings with third-party teams to review open incidents, problems, and changes, ensuring proper planning and execution. Coordinate engineers' schedules and appointments at various sites.
* Swiftly respond to and resolve network-related incidents reported by end-users or monitoring systems. Collaborate with our third-party network services supplier to identify root causes and implement effective solutions for incident resolution
* Play a pivotal role in supporting ongoing day-to-day network operations to guarantee continuous service availability and optimal performance.
* Analyze ticket data to identify problem sites and distinguish between normal and abnormal events. Collaborate with Service Managers and Technical Design Authorities (TDA) to ensure incidents are thoroughly investigated and understood in partnership with the third-party provider.
* Provide essential data for monthly Global Service Reviews to assess overall network performance and identify areas for improvement
* Implement proactive and reactive measures to maintain service continuity and enhance effectiveness
* Efficiently escalate network issues that require higher-level attention, ensuring management is promptly informed about any critical situations and their potential consequences
* Collaborate with the TDA and third-party providers to develop and maintain network-related documentation and information
* Take an active role in the deployment of new network installations, raising change requests in third-party systems, and collaborating with relevant teams to ensure successful implementation and integration of new network solutions
* Support the change management process during the planning stage, ensuring smooth transitions and minimizing disruptions
* Uphold policies, standards, procedures, and guidelines to maintain a secure and well-structured network environment
* Provide on-call support outside regular business hours when necessary to address urgent network issues and maintain high service availability
* Ensure all system-related changes adhere to the infrastructure Change Management process
* Effectively communicate network-related updates and changes to stakeholders in a clear and understandable manner
** What you will need
*** Bachelor's Degree or equivalent experience required
* 1-3 years Relevant experience required
* Demonstrated commitment to customer satisfaction and a track record of delivering outstanding customer service, especially in…