Workplace Technology Engineer

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Our client is looking for energetic and creative team members for In-Office Services. In-Office Services support workplaces throughout the enterprise including townhalls, training rooms, employee conference rooms, open collaboration spaces and workstations. We strive to ensure that our team members have a seamless and consistent workplace experience both in-person and remote.

• Responsible for engineering workplace solutions for physical and digital work spaces. Collaborate with managed service provider to ensure IT and Audio/Video equipment operates properly.
• Partner with IT workplace vendors (including AV, Print, and to design and engineer solutions)
• Keep abreast of trends in technology and its application to understand current best practices, possible alternative solutions.
• Required ability to comprehend AV system design diagrams, specifications, and technical manuals.
• Validate A/V technology integration with third-party vendors hosting large meeting events both on-site and virtual.
• Partner with a managed service provider to conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Create, maintain and publish design/architecture support documentation.
• Lead ongoing Q/A tests and updates as necessary and based on customer experience to include performing software updates, system maintenance and system backups and maintaining accurate inventory of assets.

• 5+ years of experience installing, configuring, and maintaining professional A/V equipment (such as video switchers and extenders, amplifiers, speakers, control systems, and microphones) from companies like Crestron, Biamp, Cisco, Polycom, Logitech, etc.
• 4+ years of experience in design of Cisco UC and Microsoft conferencing systems & Collaboration technologies, video technologies, and room systems.
• Solid knowledge of Product products such as Tri-Caster, Dante, Yamaha mixers or similar products.
• Required strong knowledge of print products and solutions (ex. Xerox and Canon).
• Working knowledge of interfacing with managing Azure, AWS, and Google Cloud platforms.
• Required knowledge of MS TEAMS, including NDI, Cisco Webex, Bluejeans, Zoom, Jabber, etc.
• Required familiarity with codecs, content and video display units, microphones.
• Experience deploying and supporting Unified Communications collaboration tools using integrated voice, video, and data architectures.
• Experience with workplace technologies (Workstation monitors, screen sharing solutions and digital signage).
• Experience in O365, Active Directory, TCP/IP networks, VoIP and common PC and Mac applications/operating systems.
• Working knowledge of Windows, Apple, and Android operating systems.
• Working knowledge with Android mobile devices.
• Working knowledge of Apple hardware, Mac OS X, IOS iPhones, and iPads.
• Can‑do attitude, with the ability to find creative solutions where necessary & follow through on issues until a successful resolution is achieved.
• Ability to work in a deadline‑driven environment.
• Highly motivated team player with the skills and ability to manage changing priorities.
• Excellent verbal/written/phone communication skills with the ability to communicate effectively with technical and non‑technical colleagues at all levels in the organization.