Account Manager RPO Delivery

About Us

At NXTThing, where we're redefining the landscape of recruitment process outsourcing (RPO). We believe that hiring is both an art and a science, and we're pioneering a fresh approach that combines innovative technology with the human touch. Our mission is simple: to transform how companies attract top talent by offering innovative solutions tailored to their unique needs.

The Account Manager role is responsible for the execution of our services to drive client retention and success. This will include leading teams of recruiters, phone interviewers and administrative staff to service the client’s needs. This role possesses a deep knowledge of the clients’ desired outcomes, develops and executes recruitment plans focused on achieving a clients desired outcomes with a focus on attracting talent, refining processes for efficiency, and driving retention.

• Showcasean extremelyhigh levelof understanding of the recruiting process and client organization
• Build and drive plan to meet account and organizational goals
• Manage and document process changes requested by client, update in process map as well as in systems, and communicate changes to team. May design and/or recommend new or updated processes, team configuration, etc. as necessary
• Anticipate and minimize risks within partnership
• Prepare for and participate in project reviews with client and seniormanagement
• Facilitate regular status meetings with client
• Develops and delivers client and management reporting

• Lead all recruiting operations, including sourcing, screening, and coordination functions
• Work with team day-to-day to meet performance goals and objectives
• Perform a wide range of managerialresponsibilities, including interviewing, hiring, coaching, managing, and developingemployees;planning, assigning, and directing work
• Lead, develop and deliver team meetings and partner with leadership onannual and quarterly business reviews
• Inspire team to attain goals and pursue excellence
• Define and communicate individual and team metrics
• Manage innovative programs, events and campaigns to buildcandidatepipeline and drive recruiting strategy to meeting hiring goals
• Serve as front lineescalationfor client and recruiter issues/questions; escalate to senior leader and/or client partner as appropriate
• Provide expertise on technology systems and tools
• Effectively communicates relevant project information to leadership
• Escalate and resolve issues in a timely fashion

• Bachelor’s Degree, preferably in Human Resources, Business Administration, or another complementary field Required
• Minimum of five years’ results-oriented leadership experience in recruiting
• Strong understanding of overall recruitment process
• Sound judgement, data management and reporting experience and ability to handle complex information and client requests
• Previous supervisory experience required
• Experience leading both virtual and on-site teams in a corporate talent acquisition function either in-house or in an RPO environment.
• Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools.
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint,SharePoint)

At NXTThing RPO we understand that we are at our best when our people can be their authentic selves at work and we are committed to providing an inclusive environment for our team, our clients, and our communities. Employment decisions are based on an individual’s qualifications and merit, however, never with regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.