Senior People Operations Generalist

Overview

hackajob is collaborating with Babylist to connect them with exceptional tech professionals for this role.

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. Babylist has grown into a full ecosystem including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles, with hundreds of brands partnering to engage families during one of life’s most important transitions.

With over $1 billion in annual GMV and more than $500 million in 2024 revenue, Babylist reshapes the $320 billion baby product industry. To learn more, visit

Senior People Operations Generalist on-site at the Columbus Fulfillment Center in Commercial Point, OH, supporting a seven-day, multi-shift operation and 350+ hourly team members. You’ll work Monday–Friday on-site, with an early shift (4:00am–12:30pm) or late shift (2:00pm–10:30pm). Flexibility may be required for time-sensitive issues, open enrollment, new hire orientations, or leadership meetings.

• Frontline HR execution, floor presence, and leadership coaching
• Handle sensitive team member concerns, investigations, leaves and accommodations, onboarding and offboarding
• Own payroll operations for the site and maintain compliance through regular audits and documentation
• Educate and coach operational supervisors and assistant managers on leadership skills and the full lifecycle of team members
• Partner with supervisors during shift changes and support all three shifts
• Proactively address issues, empowering others and shaping long-term HR practices
• Act as a visible, approachable presence on the Fulfillment Center floor and a trusted partner to operational leadership
• Report to the onsite People Ops Manager and collaborate with the onsite People Ops Coordinator

• 5–8 years of People Operations experience, including 3+ years supporting hourly teams in fulfillment, logistics, or manufacturing
• Extensive employee relations experience (investigations, coaching, performance management, terminations)
• Experience managing leaves and accommodations (disability claims, FMLA, ADA)
• Working knowledge of employment law and ability to explain regulations to staff and leaders
• 3+ years with HRIS platforms (Paylocity a bonus); comfortable auditing data, timecards, and payroll operations
• Available to work Monday–Friday onsite with either an early or late shift to support a 7-day operation
• Strong judgment and discretion; ability to act independently or escalate when needed
• Calm under pressure; effective communicator across all levels
• Proactive, preventative mindset with system-wide thinking
• Autonomous but collaborative; strong on-floor presence
• Comfortable working in an AI-forward environment and leveraging AI tools in HR workflows
• SHRM-CP/SHRM-SCP or PHR/SPHR certification required

• Experience with  or similar project management tools
• Familiarity with AI tools in HR workflows (e.g., ChatGPT)
• Proficient in Google Workspace
• Comfortable working in a Mac Book environment

• Be the go-to People Ops member on the Columbus FC floor
• Own all payroll operations onsite and coordinate with HQ for timely pay
• Lead employee relations investigations and coach supervisors through actions and policy enforcement
• Coach operational supervisors daily on policy interpretation, performance, attendance, and morale
• Empower leadership to own the full team member lifecycle
• Facilitate micro-trainings and just-in-time learning for site leaders
• Manage leaves, ADA accommodations, and workers’ compensation cases
• Conduct onboarding, temp-to-perm transitions, and ensure a consistent experience across shifts
• Track patterns and trends to surface insights and prevent repeat problems
• Translate policies and benefits information into clear explanations
• Collaborate with the on-site People Ops Coordinator and the Columbus People Ops Manager
• Serve as on-call People Ops contact for after-hours escalations