Front Desk Agent

Front Desk Agent

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. Our Associates are the shining stars of what we do!

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information including room categories, rates, packages, promotions, local area, and other product knowledge to answer guest questions.
• Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner. Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.

• Prior experience as a Front Desk Agent in a hotel or in a high‑volume customer service industry.
• Passionate about providing excellent customer service and ensuring guest satisfaction.
• Flexibility to work a variety of shifts, including days, evenings, and weekends.
• Excellent computer skills and strong team spirit.
• Marriott brand experience is a plus.

• Highly competitive wages.
• Exceptional benefit plan for eligible associates & their family members.
• 401K matching program for eligible associates.
• Flexible scheduling to allow focus on what is important to you.
• Discounts with Crescent‑managed properties in North America and at Marriott brand properties worldwide.
• Free Bus Pass.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.