Hotel Housekeeping Assistant Shift Manager

Overview

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Supervises housekeeping team members and daily operations during the assigned shift, planning, assigning, and directing work to meet cleanliness, service, and operational standards.
• Trains, coaches, and provide real-time feedback to team members while reinforcing service expectations, procedures, appearance standards, and company policies.
• Fosters a positive, respectful, and teamwork-oriented work environment while addressing team member concerns and supporting engagement and performance.
• Supports staffing needs and scheduling coordination with the Housekeeping Manager to ensure adequate coverage and high guest satisfaction.
• Oversee daily cleaning of occupied rooms, preparation of rooms for arrivals, and execution of deep-cleaning schedules and special projects.
• Conducts thorough inspections of guest rooms and public areas to ensure Four-Diamond cleanliness, presentation, and maintenance standards are met.
• Responds promptly and professionally to guest requests, cleanliness concerns, and service recovery needs, following up to ensure satisfaction.
• Communicates accurately and consistently with the Front Desk regarding room status, rush requests, service priorities, and special guest needs.
• Ensure guest rooms, storage areas, housekeeping closets, and laundry spaces remain clean, organized, secure, and compliant with standards.
• Prepares, submits, and tracks maintenance work orders, communicates deficiencies to Facilities or Engineering, and monitors completion.
• Maintains accurate room status records, including stayovers, checkouts, out-of-order rooms, and daily reporting and communication logs.
• Monitors linen, supply, and chemical par levels; ensure proper handling, storage, usage, inventory tracking, and participation in scheduled inventories.
• Ensures compliance with safety, OSHA, chemical handling, PPE, key control, lost-and-found, confidentiality, and security procedures.
• Supports accident prevention efforts, reports safety hazards or unusual activity immediately, and provides Manager-on-Duty coverage and emergency response support as assigned.
• Assists with budget awareness, cost control, labor productivity monitoring, and operational efficiency initiatives.
• Perform any additional job-related duties as assigned.

• Must be at least 21 years of age.
• Candidates must have a high school diploma or equivalent.
• Must exhibit strong customer service and communication skills.
• Must have the ability to work a flexible schedule including nights, weekends, and holidays.
• Professional appearance is required.
• Must have the ability to respond to visual and verbal cues.
• Must be able to work in confined spaces, and perform the physical duties of the role, including lifting up to 50 lbs. and frequent bending, reaching, and moving throughout the shift.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sports book and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We’re changing entertainment.
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Equal Opportunity Employer