Sales & Marketing Manager

Overview

Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Location Le Meridien Columbus, The Joseph

• Develop and implement social media strategy designed to support hotel priorities
• Lead special promotions relating to direct sales segments
• Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing revenues
• Develop a complete knowledge of company sales policies and SOPs, and ensure knowledge of and adherence to those policies by the sales team
• Complete administrative tasks to support the overall sales operation including but not limited to drafting contracts, building group resumes and BEOs, building group room blocks, tracking sales and marketing expenses, awarding loyalty points, departmental weekly reports, and completing rooming lists
• Curate and host on-brand activations
• Participate in MOD schedule (may need to work weekends on occasion)
• Meet or exceed set goals
• Provide support as event coordinator when necessary
• Ability to work proficiently quickly in a high-pressure and fast-paced environment
• Exceptional attention to detail and follow up
• Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner
• Assist with and manage Lead Volume and/or RFP bids
• Assist with completion of Month End Reports for Group Sales
• Other duties, as required, related to Sales related systems or hotel operations
• Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program
• Meet or exceed sales solicitation call goals as assigned by the Director of Sales
• Invite clients to the hotel for entertainment, lunches, tours and site inspections
• Assist in the preparation of required reports in a timely manner
• Manage influencer and VIP media visits and outreach
• Manage content creation and hotel photoshoots
• Menu design and in-house marketing collateral design
• Manage email marketing campaigns

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred
• At least 3 to 5 years of progressive experience in a hotel or related field preferred
• College coursework in related field helpful
• Computer knowledge/skills required
• Flexible and long hours sometimes required
• Light work - Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects
• Maintain a warm and friendly demeanor at all times
• Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
• Attending all hotel required meetings and trainings
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to understand and apply complex information from various sources to meet objectives
• Must be able to cross-train in other hotel-related areas
• Must be able to maintain confidentiality of information
• Must be able to show initiative, including anticipating guest or operational needs
• Perform other duties as requested by the Director