Front Desk Agent

Overview

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. We know our Associates are the shining stars of what we do and we strive to help you bring your true self to work every day.

We are looking for our next great team member to join our outstanding Front Desk team. We are committed to providing you with a supportive environment, including health & wellness programs, best-in-class learning and development, and travel discounts that feed your inner explorer. You belong here. We care. We shine bright.

About the role:

you will be part of a AAA Four Diamond accredited property and act as a liaison between the front desk and other departments, serving as the manager on duty and championing guest satisfaction using proven service recovery methods.

As our front desk agent, you will:

• Be a champion of empowerment and guest satisfaction at a AAA Four Diamond accredited property.
• Build morale with your team and engage them in service recovery to make it right every time.
• Serve as a liaison between the front desk and other departments and act as the manager on duty.

Required

• Enthusiastic:
  Shows intense and eager enjoyment and interest.
• Excellent customer service skills with a focus on guest experience from check-in to check-out.
• Strong conflict resolution skills and the ability to address guest concerns effectively.
• Strong organizational and time-management abilities with flexibility to work various shifts, including days, evenings, and weekends.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.