Sales & Events Manager

Sales & Events Manager

Hollywood Casino Columbus

We’re changing entertainment. Come join us. At PENN Entertainment, you’ll work in a fast‑paced environment with diverse colleagues. We value fun, growth, and support for your career.

Initial placement within the salary range is based on relevant experience and skill. Base salary is just one component of our total rewards package, including wellness programs, day‑one medical coverage, 401(k) matching, annual performance bonus, and paid time off that grows with tenure.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Solicit new and existing accounts to meet/exceed revenue goals (hotel rooms, F&B) through telephone solicitation, outside sales calls, site inspections, and written communication
• Prepare correspondence for customers, internal booking reports, and file maintenance
• Plan, up‑sell, and detail meetings/functions with the client, including space requirements, times, equipment, menus, billing instructions, guest room needs, etc.
• Participate in business review meetings, pre‑convention meetings, training, and other sales related meetings as required
• Develop, implement, and monitor standards of service and coordinate activities among team members to ensure a high quality of service is maintained
• Work with other departments within the hotel and casino to provide quality service to guests
• Attend community/social events and industry meetings
• Develop/maintain knowledge of market trends, competition, and guests
• Track and report sales revenues
• Prepare and submit call reports to upper management
• Manage travel and entertainment expenses and submit reports timely
• Achieve all sales goals established by the Hotel Director/Director of F&B
• Effectively and efficiently manage costs and objectives while achieving guest satisfaction
• Protect and preserve assets of the company
• Understand and adhere to all bargaining unit agreements
• Meet grooming and appearance requirements
• Meet attendance guidelines
• Comply with all reasonable requests made by management

• Must be at least 21 years of age
• High School Diploma and a minimum 2 years of equivalent sales/marketing experience in a 3+ Diamond Hotel (required)
• 3–5 years of progressive experience in group sales, convention/meeting sales, or hospitality‑driven revenue generation
• Proven ability to meet or exceed revenue targets and build/maintain strong client accounts
• Strong written and verbal communication skills, including presentation and negotiation abilities
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and CRM/sales‑tracking systems
• Excellent interpersonal skills with strong customer‑service orientation
• Strong organizational, time‑management, and multi‑tasking abilities
• Understanding of competitive market dynamics and ability to support strategic planning
• Valid driver’s license and ability to travel locally for client meetings or events
• Ability to work nights, weekends, and holidays when business needs demand it
• Provides leadership and direction to the sales team (if applicable), which may include Sales Coordinators and support staff
• Participates in interviewing and selection of new team members; assists with onboarding
• Coaches, develops, and trains team members on sales processes, systems, service standards, and compliance
• Conducts regular performance evaluations, provides feedback, and administers disciplinary action when needed
• Assigns work and account lists to ensure balanced and effective coverage for any direct reports
• Manages team workflow, including lead follow‑up, site inspections, contract execution, and client servicing
• Oversees reporting requirements, including sales forecasts, pipelines, and activity logs
• Ensures compliance with internal controls, company policies, and gaming/hospitality regulations
• Partners with Hotel, Banquets, F&B Administration, Casino Marketing, and Player Development to support execution of group business
• Builds a positive, high‑performance team culture focused on revenue generation and guest satisfaction

Mid‑Senior level

Full‑time

Management and Manufacturing

Entertainment Providers

Hollywood Casino Columbus is an Equal Opportunity Employer. We celebrate diversity and sustainability.