Hotel Director

Introduction Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members  financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Discover how we empower team members to grow, thrive, and advance in their careers.

• Maintains AAA Four Diamond guest service standards and requirements in all hotel departments.
• Maintains a high level of presence in the hotel lobby during peak check-in and check-out times.
• Hires, trains, supervises, and conducts evaluations on key hotel leadership.
• Works with the Revenue Management team to best yield the Hotel with a high focus on same day sell opportunities and sell-outs.
• Knowledge of trends/performance of hotels in the market and competitive set.
• Partners with PENN to approve/develop all rate definitions, rate structures, rate plans, billing profiles, coupons, discounts and sales group availability.
• Ensures inspection programs are in place/utilized for room cleanliness, and to measure guest service.
• Ensures all guest issues, comments are responded to in a timely and appropriate manner that leaves the guest satisfied.
• Develops plans to ensure a high level of Team Member engagement.
• Develops budgets for all hotel operations departments, including occupancy and ADR projections.
• Approves all supply/inventory purchases and invoices for each hotel department. job requisitions for each hotel operations department.
• Approves all coaching, evaluations, attendance forms, and job requisitions for each hotel department.
• Works closely with Player Development team to manage casino room block and revenue opportunities.
• Provides VP of Hospitality recommendations for capital improvements.
• Coordinates with Human Resources to ensure adequate staffing levels.
• Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
• Maintains the strictest confidence of any and all confidential and propriatary information.
• Addresses Team Member questions and concerns; conducts internal investigations as needed.
• Continues professional development of self and subordinates as well as assisting all team members with career planning and counseling as needed.
• Maintains a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
• Conducts and attends all regular departmental meetings, leadership meetings, as well as other related meetings.
• Maintains an appropriate level of community affairs involvement.
• Completes necessary reports in a timely manner to meet deadlines.
• Ability to work flexible hours including evenings, weekends, and holidays.

• Must be 21 years of age or older.
• Bachelor’s degree preferably with emphasis in management, business, finance OR an equivalent combination of education and experience.
• Two (2) to three (3) years’ experience as a Hotel General Manager or Director.
• Equivalent combination of education and experience from the combined listed above.
• Must be proficient in Microsoft applications.
• Ability to train and motivate personnel.
• Ability to delegate, negotiate and operate with a high degree of diplomacy.
• Organizational development and personnel assessment skills.