Schedule Coordinator

About Total Care Connect

Total Care Connect (TCC) is a mobile integrated health organization delivering in-home clinical and preventive care to members across Ohio and surrounding regions. We support health plans, health systems, and value-based organizations by reaching members where they are — in their homes and communities — to improve access, close care gaps, and reduce avoidable utilization.

As a tech-enabled, field-based care delivery organization, our teams provide a range of services including preventive care, chronic condition support, transition-of-care visits, member engagement, and navigation. We operate with a focus on high-quality member experience, operational excellence, and coordinated care across clinical, administrative, and remote teams.

The Schedule Coordinator– Healthcare focuses on coordinating patient appointments with medical staff, confirming visits, and ensuring patients have access to necessary transportation. This role manages schedules for remote healthcare providers and supports patients through timely communication, reminders, and logistical assistance. The Dispatcher ensures smooth operations, high patient satisfaction, and accurate record-keeping in a fully virtual environment. Strong organizational, communication, and problem-solving skills are essential.

• Schedule and coordinate patient appointments with medical staff, including preventive visits, screenings, and consultations.
• Confirm upcoming appointments with patients via phone, email, or text, ensuring understanding of time, location, and preparation requirements.
• Coordinate transportation for patients when needed, including arranging rides or providing guidance on available services.
• Monitor schedules in real-time and adjust for cancellations, delays, or conflicts.
• Maintain accurate digital records of appointments, confirmations, and patient communications in scheduling software.
• Communicate updates and instructions to both patients and medical staff promptly.
• Track scheduling metrics, including appointment confirmations, cancellations, and no-show rates.
• Collaborate with clinical teams, care coordinators, and management to optimize patient flow and service delivery.
• Ensure compliance with HIPAA and other healthcare privacy regulations.
• Provide support for scheduling and communication platforms used by staff and patients.

• High school diploma or equivalent required; associated degree preferred.
• 1-3 years of experience in healthcare scheduling, patient coordination, or dispatch preferred.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent verbal and written communication skills, with empathy for patients.
• Comfort using scheduling platforms, Microsoft Teams, email, and digital communication tools.
• Ability to coordinate transportation logistics and provide patient support.
• Self-motivated, detail-oriented, and able to work independently in a remote environment.
• No specific licenses required, though prior healthcare experience is highly preferred.

• Ability to work at a computer for extended periods.
• Ability to communicate clearly via phone, email, or video platforms.