Patient Access

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Welcome to The Ohio State University Wexner Medical Center's career site. Start a new career as a Registration or Scheduling Coordinator. The Wexner Medical Center is committed to delivering quality patient care and is leading the way in medical innovation. We are seeking passionate people to join our team.

Registration & Scheduling Coordinators are experts in product, process, or service line areas such as:

• Physician appointment scheduling
• OR/admission
• Full-service scheduling; pre-registration and registration
• Insurance verification
• Patient liability determination and communication

This position provides consumers such as clinical staff and patients with accurate, up-to-date information regarding products, services, and general procedures. Scheduling & Registration Coordinators will also be responsible for:

• Scheduling return appointments and/or other appointments as assigned.
• Assuring accurate appointment, demographic and insurance information is gathered to support clinical and financial needs, including changes to insurance or other patient information.
• Providing support to physicians and consumers by coordinating their requests.
• Solving routine and complex customer problems and instructing customers on where to address specific questions.
• Communicating regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department staff needs are met.

We ask that our Scheduling & Registration Coordinators contribute a positive first impression to each patient and family care member. To excel in this position, familiarity with a variety of software packages is expected, including Electronic Medical Records, scheduling and registration systems, ABN, eligibility, and document management software.

Minimum qualifications include a High School Diploma or GED. PC knowledge and strong interpersonal, verbal, and written communication skills are recommended, along with a minimum of six months of experience in customer service or a healthcare environment. Experience with Windows, Excel, and Intranet/internet navigation tools, medical terminology, coding, and third-party reimbursement experience is preferred.

• Ability to work in multiple systems for assigned tasks, management and reporting.
• Strong problem-solving and presentation skills.
• High level of customer service skills.
• Able to prioritize and coordinate multiple tasks in a lively environment.

Multiple Positions Available Across The Wexner Medical Center:

• James Cancer Hospital / Brain & Spine Hospital – 460 W 10th Ave / 300 W 10th Ave
• University Hospital – 410 W 10th Ave
• University Hospital at East & CarePoint East – 1492
  
  E. Broad Street & 543 Taylor Avenue
• 2001 Polaris Parkway
• Mill Run – 3651 Ridge Mill Drive, Hilliard
• Stefanie Spielman Comprehensive Breast Center – 1145 Olentangy River Road
• Martha Morehouse – 2050 Kenny Road
• Shared Services – 660 Ackerman Rd
• Ambulatory/Family Med Locations (Worthington, Upper Arlington, Dublin, New Albany, Gahanna, Westerville, Lewis Center, West Campus)

• Location:
  
  Medical Center Tower (0870)
• Position Type:
  Regular
• Scheduled
  
  Hours:
  
  40

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post-offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. The most updated information on the status of your application can be found by visiting the Candidate Home section of this site and reviewing your submitted applications by logging in. For answers to additional questions, please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section , Ohio State will educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry;

treat all faculty, staff and students as individuals, hold them to equal standards, and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.