Ambulatory Patient Access Representative - Float; West

Ambulatory Patient Access Representative - Float (West)

Full-time, benefits eligible role. Must be based in West and travel to various Primary Care Clinics. Valid Ohio driver’s license and proof of auto insurance required. Must pass motor vehicle background inspection and maintain insurance eligibility per hospital policy.

This role is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and handling medical chart pull and filing as needed.

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

• High School Diploma or equivalent, required.
• Associate’s Degree, preferred.

Not specified.

CPR certification (based on position and as determined by manager).

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

One year of health care experience, preferred.

Includes occasional carriage of 0–20 lbs, pushing/pulling 0–60 lbs, ability to handle blood and bodily fluids, driving requirements, and other tasks as listed.

Entry level

Full-time

Health Care Provider

Hospitals and Health Care

“The above list of duties is intended to describe the general nature and level of work performed... EOE M/F/Disability/Vet”