Clinical Outcomes Manager

Overview

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

This position is accountable for assisting Ohio Health to improve quality, safety and reduce operational risk exposure through performance improvement processes and meeting regulatory and accreditation requirements. Accountable to facilitate, influence, plan, consult, educate, reduce barriers and support managers and staff as they incorporate principles of continuous quality improvement to multiple quality/risk related functions. This role requires leading projects by partnering with multidisciplinary team members across the organization.

• 20% Functional Knowledge:
  Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines. Collaborates with the multidisciplinary team to identify, plan, and implement process and improvement initiatives. Analyzes data for continuous improvement. Understands and executes quality and patient safety methodologies, as well as regulatory requirements, risk mitigation strategies to improve care. Provides education to the healthcare team on performance improvement tools and methodologies.
• 15% Business Expertise:
  Applies knowledge of best practice initiatives regarding quality, safety, regulatory requirements, and risk mitigation strategies to provide value to the organization. Applies knowledge of regulatory demands, culture of the institution and the impact of these on the organization and the value proposition. Understands the need, expected benefits, and alignment of quality improvement projects to the organizational mission, vision, values, strategic goals, and business priorities.
• 15% Leadership:
  Acts as a resource for colleagues with less experience in regards to quality, safety, regulatory requirements, and risk mitigation strategies. Mentors and develops associates regarding Evidence Based Practice (EBP), quality initiatives, regulatory demands, and performance improvement tools. Promotes a culture of continuous improvement that leads to sustained results and optimal performance. Understands the fundamentals of EBP and applies it to improve processes and clinical outcomes for specified patient populations.
  
  EBP fundamentals include completion of literature search, critical appraisal of the evidence/research articles, application of an EBP Methodology to clinical projects, etc.
• 15% Problem Solving:
  Facilitates and assists with solving complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information. Collaborates with the multidisciplinary team to effectively analyze problems and develop well-reasoned solutions, recognizes and validates assumptions, collects information and draws meaningful inferences.
• 15% Impact:
  Uses change management processes and techniques to engage people in support of the change required to achieve performance improvement outcomes. Builds awareness of the need for change and helps people effect the needed change. Uses meaningful measurement tools to prove the need for improvement, make changes, and measure return on investment.
• 20% Interpersonal
  
  Skills:
  
  Develops positive interpersonal relations with managers, associates, and physicians in order to reduce variances related to patterns of care and conduct an effective quality management program to promote a continuous quality improvement atmosphere, including promoting and facilitating effective communication. Communicates the vision, expectations and results of quality improvement activities clearly, consistently and appropriately to stakeholders. Leads to build consensus and recognizes strengths and capabilities of others to maximize the execution of projects.

Bachelor's Degree (Required); BLS - Basic Life Support -…