Care Team Member

** Please be advised this role will commute between two locations

At SOL Mental Health, we're not just building another clinical practice—we're redefining what’s possible in mental healthcare, and that starts with exceptional people like you. As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation.

We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems —areas where your expertise becomes invaluable.

At SOL, you'll find:

• True ownership opportunities in a growing organization where your ideas can become organizational standards
• Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace
• Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations
• Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management

Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success.

• Answer phones and greet all patients with a warm and welcoming attitude.
• Efficiently check patients in; confirm necessary forms are complete.
• Schedule existing patients ensuring compliance with practice procedures and protocols.
• Review, understand and collect patient copays and balances.
• Triage and elevate patient concerns to clinical and practice leadership appropriately.
• Provide support to clinical teams including schedule changes/follow‑up, patient discharge process and retention/reactivation.
• Proactively manage the daily/weekly scheduling activities including phone calls, email inquiries, general logistics, etc. Maintain accurate schedules and notes in our electronic health record (EHR).
• Complete insurance verifications.
• Responsible for the end‑of‑day process (TBD).
• Ensure all intake paperwork is accurately completed and co‑pays are collected before the patient meets with the clinician.
• Work extensively within the Company’s electronic health record (EHR) to manage client and clinician workflow, scheduling activities, billing initiatives, and other practice management functions.
• Communicate timely and professionally with patients regarding any services required.
• Provide outstanding customer service to all including patients, co‑workers, referrals and vendors. We want to be known for our outstanding service and this position leads the way.
• Ensure that charge capture and other related data are accurate and submitted in a timely manner by means of the designated reporting system.
• Build a rapport with patient and/or patient's family and referring providers to ensure support is provided.
• Along with Practice Manager, manage and support the patient journey and patient engagement.
• Ensure compliance with all policies and procedures in accordance with State and Federal Regulations for client care and services (HIPAA, CMS, OSHA, or other governing agencies).
• Be a champion of Sol Mental Health; represent the organization with pride in all interactions with internal and external stakeholders.
• Positively contribute to the team and company culture, leading with empathy and a team‑player mindset.
• Meet productivity metrics/goals.
• All other duties as assigned.

• Serving others must excite and light a fire within you - you couldn’t imagine operating any other way.
• Experience working within a physician practice or healthcare services is preferred. Working knowledge of insurance plans; group health, HMO, PPO, etc is helpful.
• High level of professionalism in all aspects of work; especially in all communications internally and externally.
• Able to…