Healthcare Services Coordinator

Job Title

Healthcare Services Coordinator - Columbus, OH

• Answer patient calls efficiently ensuring accurate registration, appointment scheduling, and safety screening.
• Discuss insurance benefits and patient financial responsibilities.
• Respond pleasantly and accurately to patient questions and needs by editing, canceling, or re‑scheduling appointments.
• Identify and elevate priority issues to the appropriate manager(s).
• Perform additional duties as assigned.

• High School diploma or equivalent.

• Excellent customer service skills and attitude.
• Ability to work under extreme pressure in a fast‑paced call center.
• Knowledge of medical terminology.
• Excellent attention to detail.
• Excellent written and oral communication skills.
• Computer, telephone, and fax machine utilization.
• Knowledge of HIPAA rules and regulations.

Requires the ability to read written communication, write legibly, and possess eye‑hand coordination and manual dexterity for typing tasks and equipment usage. Must communicate effectively with patients, families, physicians, coworkers, and payors. Requires clear speech and auditory acuity. Moderate physical demands due to prolonged sitting, occasional bending, stretching, and the ability to move items up to 20 pounds.

• Eight‑hour day shift, Monday to Friday.
• No nights, weekends, holidays, or on‑call duties.

• 401(k) and 401(k) matching.
• Dental insurance.
• Employee assistance program.
• Employee discount.
• Flexible spending account.
• Health insurance.
• Health savings account.
• Life insurance.
• Paid time off.
• Parental leave.
• Professional development assistance.
• Referral program.
• Retirement plan.
• Vision insurance.

• Full‑time