Patient Representative | University Hospital - 3rd Shift

Patient Representative | University Hospital - 3rd Shift

Join to apply for the Patient Representative | University Hospital - 3rd Shift role at The Ohio State University Wexner Medical Center
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The Ohio State University Wexner Medical Center encompasses medical and surgical care areas in which patients families receive specialized care and benefit from revolutionary research which can improve lives. Physicians, nurses, researchers, and other health care staff within the Specialty Waiting serve adult patients with various medical and surgical health needs. As a Level 1 trauma and regional referral academic medical center, the OSUWMC staff strives to provide the best care possible to the critically ill patients who receive care at the Medical Center.

This position is responsible for providing family support, education, mediation/issue resolution, project support, and patient information in the Waiting areas/units so that optimal quality and communication can be achieved. It supports the development, implementation and coordination of programs and services that promote positive patient relations and patient/family satisfaction, including promoting customer service behaviors and Service Plus skills.

Through personal interaction with families and visitors, collaboration with volunteers, and connections with other OSUWMC services, the Patient Representative ensures family and visitor needs for information, visitation, physical comfort, and emotional and spiritual support. The Patient Representative responds to family and visitor concerns through empathetic verbal communication skills, providing proactive customer service interventions by anticipating the needs and feelings of families and visitors.

Interpersonal diplomacy and conflict management skills, and service recovery approaches are used as necessary.

• Must be available to work Sunday to Thursday OR Tuesday to Saturday. Hours vary but shifts could be: 9:00 pm - 5:30 am, 10:00 pm - 6:30 am, 11:00 pm - 7:30 am, 12:00 am - 8:30 am, 3:30 am - 12:00 pm.
• Required HS Graduate or Equivalent.
• Experience equivalent to 1 year of full-time employment in a clinical or critical care area role.
• Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization.
• Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills.
• Preferred:
  Bachelors degree in a healthcare-related field, communication, social science, or related field.
• Preferred: 2-4 years of relevant experience.

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Health Care Provider
• Industry: Hospitals and Health Care

Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact hr-accessible application. If you have questions while submitting an application, please review these frequently asked questions.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.