Medical Assistant; Spanish Speaking

Medical Assistant (Spanish Speaking)

Summary:

The Patient Care Associate will administer direct care to patients within the State of Ohio scope of practice, functioning under the direction of the provider and following all policies and procedures of Heart of Ohio Family Health.

Position:
Full-time, Non-Exempt, 40 hours per week, Monday through Friday standard business hours. Primary location will be specified at interview;
Patient Care Associates may float between Heart of Ohio Family Health sites based on organizational need.

• Education:
  
  Some education in the medical field and/or significant experience in the medical field. Students in health sciences, nursing, etc. are encouraged to apply.
• Certification: CMA, LPN, STNA, CHW, and EMT certifications are encouraged but not required. Must complete competency training and may have more limited expected activities based on certification.
• Effective Communication Skills
• Current BLS/CPR preferred but not required
• Exceptional customer service skills
• Must be able to work as a team member
• Demonstrate skills in clinical and administrative areas including office lab testing, patient care, and vitals.
• Ability to work with limited supervision and make decisions based on established policies and procedures.
• Basic computer skills required, previous experience with EMR preferred.
• Ability to travel to additional HOFH sites; primary work site will be where colleague starts the day.

• Scope of responsibilities depend on background.
• Supports the HOFH mission and vision statements, role modeling excellence.
• Meets population specific and all other competencies according to department requirements.
• Promotes a Culture of Safety by adhering to policy, procedures, and plans.
• Relationship-based care:
  Creates a caring and healing environment for patients and families.
• Screens, refers, routes and places phone calls.
• Prepares patient charts for appointment, files results tests ensures chart completeness.
• Documents patient care observations and activities according to professional standards.
• Requests previous medical records.
• Prepares and organizes departments: inspects exam rooms for cleanliness and equipment.
• Stock supplies as needed.
• Attends required in-service training.
• Maintains continuing education units as appropriate.
• Greets and escorts patient to exam room.
• Measures and records vital signs.
• Records patient interview and history.
• Provides approved patient education materials.
• Prepares patient for examinations, routine screening tests, and procedures.
• Assist the provider with procedures as needed.
• Performs basic office labs and point of care testing as ordered.
• Prepares and administers medication (no IV), changes dressings, removes staples/sutures based on provider order.
• Participates in QI initiatives and population health outreach for patients with uncontrolled chronic disease/care gaps.
• Assists in keeping records for completion of control checks for urinalysis, HgbA1c, etc.
• Assist in emergency situations under provider direction.
• Abides by all federal mandates.
• Maintains patient confidentiality and abides by all HIPAA guidelines.

• Travel to other HOFH sites as needed.
• Assist in training and shadowing experience of onboarding staff.
• Assist with patient inquiries/concerns regarding medical care, medication instructions, and prescription call-ins in a prompt, courteous, and efficient manner.
• Understands the EMR standards and workflow.
• Responsible for compliance with Organizational Integrity through raising questions and reporting wrongdoing.
• All other duties as assigned.

Heart of Ohio Family Health operates in multiple locations. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are on the main ground floor and ADA compliant. This position’s primary work area is patient examination rooms and nursing stations.

The Physical Demands for this position include mobility, bending, reaching, lifting/carry, pushing/pulling, dexterity, hearing, visual, speaking and are applicable as described in the original document.