Front Desk Associate, PT

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3 days ago – Be among the first 25 applicants

Responsible for providing excellent customer service and scheduling patient appointments according to Therapy Services protocols.

• Greets patients promptly, politely, and helpfully.
• Directs patients within the clinic and communicates with clinical staff as needed.
• Answers patient questions and resolves concerns professionally.
• Accurately checks patients in and updates status in EHR.
• Collects patient demographic and insurance information and updates records, including scanning or photocopying insurance cards.
• Performs medical reception duties: answering telephones, screening calls, taking messages, pulling patient information, and maintaining waiting area cleanliness.
• Copies returned work or physical therapy documents, prepares documents for patient appointments.
• Prints schedules and prepares patient information for the following day ensuring all required charts are current.

• Collects co-payments according to insurance plan and appointment type, and documents them on a co-pay record.
• BALANCES daily deposits and cash box according to department processes.
• Pre-certifies procedures as required by insurance provider and documents appropriately; scans and files documents into the electronic patient record.
• Adheres to policy, particularly standards of conduct, patient confidentiality, and HIPAA.
• Performs various clerical duties including copying, faxing, and filing.

• Answers incoming calls to triage, schedule, or cancel appointments for therapy services and/or takes complete and accurate messages.
• Ensures that related follow‑up work is completed in a timely manner.
• Makes outgoing calls to reschedule appointments or provide patient reminders of appointment times and information needed for appointments.
• Uses Therapy Services protocols including insurance coverage to determine the most appropriate approach to scheduling patients.
• Checks patients out when appointment ends, schedules follow‑up appointments as requested, and performs other duties assigned in support of clinicians, physicians, and leadership.

• Provides coverage, volunteers assistance, and maintains workflows within the department as needed without direct instruction or supervision.
• Works cooperatively and refrains from participating in negative conversations.
• Shares knowledge and insights with co‑workers constructively.
• Works to solve problems and address conflicts directly with the appropriate person before involving leadership or uninvolved peers.
• Is considerate of others with regard to taking breaks or meal periods, use of computer and phone, and noise level in the department.

• Knows and complies with policies and procedures enumerated in the Orthopedic ONE Employee Handbook and related documents.
• Provides assistance and support to leadership in implementing policies and procedures as necessary.
• Actively participates in training and conducts day‑to‑day work activity in accordance with all policies and procedures as enumerated in compliance and risk management programs.

• High School Diploma or equivalent required.
• Customer service experience and excellent communication skills required.
• Basic computer skills required, preferably in a Windows environment, with medical management or other scheduling system experience.
• Medical terminology or prior medical office experience desirable.
• Must maintain CPR certification.

Location:

Orthopedic One