Business Analyst, Commercial

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer‑centric company dedicated to making a positive impact on people's lives.

We are seeking a Business Analyst, Commercial to support data-driven decision-making within our Large Pharma Commercial Team. This position plays a key role in supporting analysis of patient data; identification of trends; generation of actionable insights; partnership with leadership to improve insights, efficiency, patient experience, compliance, strategic outcomes, and client story-telling; ensuring alignment with organizational goals, operational excellence, and compliance standards.

• Collect, clean, and analyze data from pharmacy platforms.
• Develop dashboards, recurring KPI reports, and ad hoc requests.
• Build automated reporting to reduce manual effort.

• Identify sales and patient trends, bottlenecks, and performance opportunities.
• Conduct root‑cause analysis for performance dips and patient experience issues.
• Monitor behavior patterns and therapy trends on a patient, product, and manufacturer level.

• Partner with leadership to create data-driven strategies.
• Support new program launches with capacity and workflow assessments.
• Recommend optimizations for training, staffing, and automation.

• Work with IT, Operations, Compliance, QA, and Pharma Client teams.
• Translate business needs into technical requirements.
• Present insights to internal and external stakeholders.

• Ensure compliance with regulatory requirements including HIPAA.
• Maintain documentation for data sources, metric definitions, and workflows.

• Education:
  
  Bachelor’s degree in Business, Analytics, Healthcare, or related field.
• 3+ years analytics experience in call center, healthcare, or pharma.
• Proficiency with Excel, Power BI, Tableau, or similar.
• Strong SQL skills and comfort with large datasets.
• Experience with CRM or pharmacy operating systems.

• Experience in specialty pharmacy or pharma services.
• Knowledge of HIPAA and patient privacy.
• Familiarity with pharmacy forecasting and pipeline development.
• Experience supporting pharma clients or brand teams.
• Analytical mindset with strong attention to detail.
• Process-oriented problem solver.
• Strategic thinker with strong communication abilities.
• Team-oriented with cross-functional collaboration skills.

• Location:
  
  Remote
• Schedule:
  
  Full-time
• May require additional availability or flexibility for escalations.
• Regular meetings with your team, departments, or leadership to ensure alignment.

• Must be able to work onsite as needed.
• Must be able to work at a computer for at least 8 hours.
• Must be able to perceive and interpret data from Gifthealth’s business systems in a timely manner.
• Must be able to operate computer to prepare reports and analytics compendia in a timely manner.
• Must be able to communicate data/analytical findings to non-statistical coworkers and management in a timely manner.
• Must be able to consider/generate a large amount of data, sequence thoughts, and apply logical conclusions to offer practical solutions to the issues presented by the data.

• Status: Full-time
• FLSA: Exempt

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.