Patient Accounting Coordinator

Scope of Position
The Revenue Cycle Departments for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary
The Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self pay collections, or claim submission.

Minimum Qualifications

For Hire: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Preferred: Associates Degree and at least 1 year experience in a Patient Revenue role at OSUWMC; 6 months or more experience using PCs, websites, and Microsoft Office products, with emphasis in Word & Excel;
Demonstrated interpersonal, verbal & written communication skills;
Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as escalate to upper management when appropriate;
Works independently and collaboratively with others, and identifies opportunity for new work;
Self-motivated, dependable, detail oriented, highly organized and able to perform with a high-level of accuracy;
Critical thinking/problem solving skills;
Manages tasks, routes appropriately without involvement of supervisor;
Ability to multi-task and independently prioritize tasks;
Knowledge of Epic, or other EMR, preferred.