Service Review Unit Associate

Morgan Stanley seeks a professional to join the SRU as part of Wealth Management (Service Review Unit) as an SRU Associate. The SRU Associate will act as an extension of local branch management in the review and approval of both incoming and outgoing Expense Reimbursement requests and/or money/asset movement transactions. The SRU Associate will work with various systems to ensure the appropriate action of each transaction is taking place and aligned to MS Wealth Management policies and procedures.

The SRU Associate will partner with their direct manager, Senior Associates, and/or Field Management to resolve issues while processing requests. They will abide by firm, department, and industry policies and procedures to prevent fraud, audit risks, uphold Morgan Stanley’s policies, protect client’s assets, and follow client instructions.

• Process expense and/or asset movement transactions daily in a queue-based environment with a high-quality standard and meeting or exceeding expected production standards

• Provide world class customer service

• Work closely with Morgan Stanley branch employees, management, and/or other senior associates to make informed processing decisions

• Communicate with Senior Management and Branch Associates as needed

• Work in a team setting using critical thinking skills and internal resources to resolve escalations and decision transactions

• Apply risk approved policies and procedures to prevent client fraud and improve quality

• Keep current on SEC/FINRA, Compliance and Firm Policies for transaction-based requests

• Work on projects and technology pilots when appointed

• Other duties as assigned

• College preferred or equivalent experience

• High attention to detail and ability to read, learn, apply knowledge, and accept feedback regularly

• Ability to demonstrate success in previous roles

• Basic clerical and administrative skills

• Effective written and verbal communication skills

• Excellent interpersonal and client service skills

• Organizational skills, decision making skills, attention to detail and excellent follow up skills

• Experience using Microsoft suite (Teams, Office, Outlook, etc.)

• Ability to learn new systems and troubleshoot technology issues in a timely manner

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries.

At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

There’s also ample opportunity to move about the business for those who show passion and grit in their work.

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It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).