JPMA Client Operations Account Maintenance Associate

Join JPMorgan

Chase and discover a career where your skills and ideas truly make a difference. You’ll help shape the future of data management by supporting client onboarding and collaborating with teams across the organization. Your attention to detail and commitment to excellence will ensure we meet regulatory standards and deliver outstanding client experiences. The position offers opportunities to innovate and contribute to process improvements.

As a Client Data Associate I in Operations, you will manage and verify client information to support KYC and AML compliance. You’ll use digital platforms to optimize workflows, resolve service issues, and maintain the integrity of confidential data. Engaging with stakeholders, you’ll facilitate discussions that drive positive outcomes and operational efficiency. This role is ideal for those interested in financial services and data operations, offering growth in a fast-paced environment, and where your expertise will help support the firm’s regulatory requirements.

• Manage and verify client data, ensuring accuracy, completeness, and compliance with KYC and AML standards.
• Support seamless client onboarding processes, proactively resolving service issues to deliver outstanding client experiences.
• Collaborate with cross-functional teams and stakeholders to track exceptions, facilitate discussions, and achieve timely completion of KYC processes.
• Utilize digital platforms and analytical tools to process, analyze, and enhance client data management across products and platforms.
• Identify and implement process improvements to drive operational efficiency and support continuous improvement initiatives.

• Demonstrated ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Advanced analytical and research skills, with proficiency in digital tools and Microsoft Office Suite for data management and reporting.
• Strong communication, problem-solving, and stakeholder management abilities, with a client-focused approach.
• In-depth knowledge of KYC/AML policies and experience supporting regulatory compliance and client onboarding.
• Proven track record of driving operational efficiency and contributing to process improvement initiatives.

• Experience in AML, Compliance, Fraud, KYC, or Operational Risk within financial services.
• Ability to drive data-driven initiatives and foster collaboration among stakeholders, utilizing influence and project management skills.
• Expertise in leveraging AI, machine learning, and process automation to enhance data analysis and streamline workflows.
• Strong adaptability and resilience in dynamic, high-pressure environments, with interpersonal skills to motivate teams and negotiate effective solutions.
• Advanced proficiency in developing quantitative reports and actionable insights to support strategic decision-making and continuous improvement.