Associate Director, Fiscal Operations – Billing

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Associate Director, Sponsored Fiscal Operations – Billing

The Associate Director, Sponsored Fiscal Operations – Billing provides leadership in directing, managing and supervising the Sponsored Fiscal Billing and Payment teams in The Enterprise for Research, Innovation and Knowledge (ERIK). The Associate Director serves as a subject matter expert and escalated point of contact for all university departments and external Sponsors for escalated issues or activity related to Sponsored Program activity.

Provides fiscal, operational, and administrative leadership support to the Office of Grants and Contracts, university Fiscal Officers, department Grant Managers and various project sponsors.

Plans, organizes, and directs the day-to-day operations and activities of the Billing and Payment teams within ERIK. Establishes priorities and goals for the billing and payment managers; analyzes workload and flow; monitors quality of service; assumes responsibility for developing, implementing, and monitoring operational policies and procedures, including but not limited to procedures and systems to manage the functions of project billing and payment processing, accounting reconciliation, and inquiries related to Sponsored Fiscal Operations.

Assists in the development of operation strategy. Ensures the continuous improvement of administrative services to the research community. Participates in internal audit processes and procedures, compiling and reviewing data, and providing input for internal audit responses. Oversees the performance and professional development of the Sponsored Fiscal Billing and Payment teams; manages all recruitment, onboarding, training and development;
Identifies, implements, and monitors process and configuration improvements/changes for the Billing and Payment areas.

Ensures compliance with all applicable rules and regulations, including Sponsor requirements, university policies, and state and federal regulations. Works closely with the director to identify and address areas of noncompliance. Serves as a liaison and interface with Office of Grants and Contracts, sponsored program officers, department fiscal officers, sponsor and external auditors, and university human resources staff. Supports the Director in new initiatives and helps to assess cost/benefit and implementation.

Has an expert understanding of the various sponsors, their billing requirements, regulations, and their impact on fiscal operations. Develops and leads working groups to identify cross-functional process improvements. Schedules and leads staff meetings and trainings.

Lead the Sponsored Fiscal Billing and Payment teams, ensuring effective billing, payment processing, and collections activities for sponsored programs.

Develop operational policies and procedures, including billing and payment systems, to support accurate and timely financial management.

Ensure compliance with university policies, sponsor regulations, and federal/state requirements.

Serve as key liaison with sponsors, Office of Grants and Contracts, and internal stakeholders.

Drive continuous improvement initiatives and workshops to advance fiscal…