Finance & Business Management - Associate - Lending Operations

As an Associate of Finance & Business Management in Home Lending Operations, you will work closely with a team of peer analysts and associates who prepare monthly reporting and build budget forecasts. Finance and Business Management (F&BM) manages headcount capacity planning, annual expense budgeting, investment analysis, strategic projects, and finance reporting directly to operations leaders. Home Lending Operations is currently focused on technology initiatives that will increase efficiency, and you will help track and manage the implementation of these projects.

Your reporting will support both Consumer and Correspondent Home Lending Production business, which includes all the operational functions required for Chase to provide home loans to customers and purchase loans from Correspondent clients.

• Prepare headcount and expense forecasts for a department in Home Lending Operations, including monthly updates to finance and capacity plans
• Prepare capacity plans: track productivity drivers in operations functions, calculate required headcount based on forecasted loan volumes, attend meetings with department leaders to understand these drivers and plan for headcount changes
• Provide variance analysis in monthly financial reporting - explaining why actual expenses and headcount vary from budget forecast
• Vendor (third party) expenses: load vendor expenses to budget, prepare monthly reporting, track invoices, and process monthly expense accruals for the business
• Collaborate effectively with team members and present to team leaders (Vice President, Executive Director) and Ops department leaders
• Ability to contribute to projects from leadership, participate effectively in meetings with peer associates, and respond quickly to feedback/assignments
• Support business cases (NPV, IRR, Capex Analysis) to understand the trade-offs between different investment opportunities
• Leverage AI/LLM (Large Language Models, similar to ChatGPT) in your daily tasks

• Bachelor’s degree in Business, Accounting, Finance, Economics, or other related area
• 2+ years of experience in Financial Analysis, Accounting, Business Reporting, or Related Field
• Intermediate to Advanced Excel skills (advanced formulas)
• Dashboard and data visualization skills (Microsoft Power BI, Tableau, Thoughtspot)
• Intermediate skill with Enterprise Financial Software and Finance Excel Retrieves (e.g. Dodeca Essbase)
• Ability to prepare professional finance PowerPoint presentations for monthly finance reviews
• Intermediate MS Office Proficiency - Outlook, Word, One Note, Power Point

• Experience in Corporate FPA (Financial Planning and Analysis)
• Experience presenting to business leaders
• Excel Macros and VBA Literacy
• Ability to build Alteryx workflows to synthesize and prepare large data sets for analysis