Control Manager - Senior Associate

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Join a team where your expertise in risk and control management will help shape a proactive and sustainable environment for the Executive Office. You will collaborate with business partners to identify and address control gaps, support strategic initiatives, and contribute to a culture of continuous improvement. Grow your career in a dynamic setting that values integrity, innovation, and professional development. Your work will have a direct impact on the safety and success of our business.

• Partner with stakeholders to evaluate and analyze the business’s risk and control environment, identifying significant gaps and weaknesses.
• Determine the root cause of control breaks and escalated issues with a sense of urgency.
• Ensure controls are properly designed and operating effectively to support a proactive risk and control culture.
• Leverage proven evaluation strategies and sound change management protocols.
• Perform ongoing analysis of program‑related data and develop ad‑hoc reports to support business programs and strategies.
• Assist with the development and documentation of risk and control self‑assessment mapping.
• Participate in end‑to‑end process walkthroughs and deep dives with assigned business units.
• Support remediation efforts to address identified issues in a timely manner.

• Bachelor’s degree or equivalent experience.
• Minimum 3 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance; or equivalent subject matter expertise in a relevant business function.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical and problem‑solving skills.
• Ability to work collaboratively with stakeholders across the organization.
• Excellent written and verbal communication skills.
• Attention to detail and ability to manage multiple priorities.

• Experience in developing and documenting risk and control self‑assessments.
• Experience in process analysis and control design.
• Ability to develop ad‑hoc reports and analyze program‑related data.
• Experience supporting remediation efforts and change‑management initiatives.

• This role may require a flexible work schedule to support business needs.
• Visa sponsorship is not available for this position.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction. Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk.

The team focuses on four areas:
Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Not Applicable

Full-time

Accounting/Auditing and Finance