Home Service CSR​/Dispatch Lead

Position Overview

R & T Yoder Electric, Inc. is looking for a CSR/Dispatch Lead who is highly organized, detail‑oriented, and able to manage multiple projects simultaneously. Good customer communication is a must. This hands‑on role involves onboarding new customers and jobs, scheduling production labor, and assisting with various team tasks. Must have at least 2 years of experience using Service Titan in order to apply.

Earn up to $60,000 per year, depending on experience, plus a $300 sign‑on bonus. Eligible for generous benefits including health, vision, dental, life insurance, a 401(k), 2 weeks of paid time off that increases with service, 5 paid sick days, paid holidays, monthly bonus opportunities, and uniforms.

• Onboard new customers and jobs via good phone customer service
• Assist Project Managers in scheduling field production labor
• Assist Technicians with job, material, and customer solutions
• Assist with permitting tasks
• Work with production, purchasing and management staff to bring projects from conception to completion
• Perform other duties as assigned

We are a family‑owned and operated business with over 20 years of experience in the Central Ohio region. We pride ourselves on our company culture, offering seasonal events such as spring in‑service training with catered lunch and games, a summer family event, a fall bonfire/hayride, and a winter Christmas party. In addition to our fantastic culture, we offer competitive compensation and benefits.

• At least 6 years of experience as a CSR/Administrative Assistant
• At least 4 years of experience in the construction industry
• At least 2 years of experience using Service Titan
• Valid driver's license and a good driving record
• Ability to pass a background check and drug test

Salary: $50,000 – $60,000 per year.