Lead EyeCare Advisor

Lead Eye Care Advisor

Requisition : 914137

Store #: 000803 Lens Crafters

Position: Full‑Time

Benefits/Incentive Information

The Lead Eye Care Advisor creates exceptional value in the lives of our customers by delivering the Lens Crafters Experience. Ensures all patients receive the highest quality Optometric care by performing and managing key steps. Delivers store performance by integrating the Brand Story and ensuring flawless execution of the patient experience while seamlessly linking doctor and retail functions.

• Greets customers without delay when they enter the location.
• Promptly answers the telephone in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services as well as the appropriate time frame.
• Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician,It's Necessary. With Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Strives to achieve "Exceptional Results" on Lens Crafters’ annual CEI/Functional Skills that align with brand priorities.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to detail.
• Accurately operates the POS system, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers the one‑hour processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with company guidelines.
• Maintains a safe working environment for all associates and patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials.

• Demonstrates good product knowledge; accurately describes the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that best suit their vision, lifestyle and budget.
• Takes time to help customers and answer questions, giving them a better understanding of available options.

• Performs all pre‑examination testing with accuracy and attention to detail.
• Utilizes clinical and product knowledge to provide coaching and guidance to patients on מיין care and handling of contact lenses.
• Maintains and disinfects contact lens inventory; provides clinical support to the optometrist as needed.

• High School graduate or equivalent.
• 1 year of experience.
• Customer service skills (internal and external).
• Knowledge of current fashion trends.
• Leadership skills.
• Problem‑solving ability.
• Familiarity with cash register, computers and calculators.
• Organization and sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.
• Strong interpersonal skills.

• Previous experience in customer service, retail and/or optical.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage_) requirements. In addition, you may be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation singleton…