Field Service Engineer; Analytical Instruments

Position: Field Service Engineer (Analytical Instruments)
Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group designs and

implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Summary

The Field Service Engineer (FSE) will provide routine to complex field service support for our total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within Ohio, Michigan, West Virginia and Kentucky. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. In addition, the FSE may also be involved in providing field service and support for Sievers brand Endotoxin and Bioburden instrument product lines.

This position will require residency within the Greater Columbus, Ohio area and within 1-hour drive of John Glenn Columbus International Airport (CMH). Position will occasionally provide field service support to other customers of Sievers Analytical Instruments as needed within the larger Central US Service Region and on occasion the Greater US and Canada.

Key Characteristics

We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. An ideal candidate would prefer to organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities.

Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a candidate that is technically competent and has work experience in technical field support, customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.

Duties & Responsibilities

* Travel to customer sites and perform PM and related services on TOC equipment

* Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services

* Maintain admin duties, parts inventory and relevant trainings

* Take customer calls, participate in territory sales meetings, and service team meetings

* Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair

* Write clear and concise reports for customers

* Special projects and new hire training as assigned by supervisors

* Work closely with Sales to provide insight into new instrument and new service opportunities as well as upselling services and consumables at existing customer sites based on need

* Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies

* Domestic travel 70%

Qualifications

Knowledge, Skills & Abilities

* Strong technical, mathematical and customer service skills

* Able to prioritize various tasks such as service of multiple instruments and administrative duties

* Troubleshooting and problem-solving skills, ability to use processes to find root cause

* General knowledge of electrical equipment, chemistry and safety

* Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment

* Ability to learn applicable company procedures within a reasonable time from start of employment

* Computer proficiency with a minimum of word processing, spreadsheets, basic network and database knowledge

* Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases

* Strong and concise verbal and written communication skills

* Self-motivated, with the ability to drive projects to completion with minimal oversight

* Proven ability to speak effectively before groups and customers, clients, and other employees within the organization

* Ability to meet deadlines and commitments

* Ability to communicate effectively and contribute within a commercial team environment

* Ability to make good business decisions based on risk-reward analysis and business objectives

Education & Experience

Required:

* Associate Degree in a Science, Technical, or Engineering discipline; or equivalent education

* With at least 3 years of work experience in…