Dispatcher, Customer Service​/HelpDesk

Park your Career with Propark!

Pay Rate: $20.00 per hour

Job Type: Part-time

Location: Columbus, OH

Shift &

Schedule:

Monday - Friday 7:00 AM - 1:00 PM & 1–2 hours rotating weekends

Applications will be accepted until the job is closed.

• Dispatch updates directly to frontline staff.
• Coordinate internal departments (maintenance, operations, and events) to maximize productivity, efficiency, and responsiveness to all customer service issues within the shuttle operation.
• Ensure maximum productivity by successfully routing utilizing the Share Mobility software.
• Track operational issues/concerns.
• Provide excellent customer service to clients, customers, and employees.
• Additional duties as assigned.

• Other special projects as assigned by location management.

• At least 18 years old.
• High school diploma required.
• 2+ years in a dispatcher role.
• Parking and/or university operations experience preferred.
• Customer Service experience with use of a large phone system.
• Knowledge of Share Mobility software preferred.

• Ability to communicate professionally and effectively.
• Strong computer skills (ability to operate specific software programs) and handheld devices.
• Thrive in a fast‑paced, multi‑faced work environment.
• Must be able to work unsupervised.
• Ability to speak, read and comprehend the English language.
• Must be able to make decisions independently.
• Demonstrate a sense of urgency and timeliness.

The employee will be required to stand, walk, sit, handle tools or controls, reach with hands or arms, talk, and hear. Employee must occasionally lift and/or move objects up to 25 lbs.

• We promote from within – park your career here!
• Free parking.
• Flexible scheduling; paid holidays and wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7, including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day off on your birthday.
• (FT Employees) Benefits package – including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401(k).
• The company offers seven paid holidays even though the nature of our business requires that our locations stay open:
  New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday).
• Wellness is provided according to city or state mandates.

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Propark Mobility participates in E‑Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E‑Verify program.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.