Dispatcher, Customer Service​/HelpDesk

Dispatcher

Campus Parc at The Ohio State University (OSU)

1560 North High St, Columbus, Ohio 43210

Pay: $17.00 – $18.00 per hour

Part-time – Saturdays & Sundays, 2 pm – 10 pm

Providing a warm welcome and delivering memorable, excellent service, you will be the first and last impression with our client’s customers.

• Direct the activities of frontline staff.
• Coordinate internal departments (maintenance, enforcement, operations, and events) to create and maximize productivity, efficiency, and responsiveness to all customer service issues within the parking system.
• Ensure maximum productivity by successfully routing Campus Parc staff to designated locations on campus.
• Track operational issues/concerns using a Customer Relations Management System.
• Provide excellent customer service to clients, customers, and employees.
• Additional duties as assigned.

• Other special projects as assigned by location management.

• At least 18 years old.
• High school diploma required.
• 2+ years in a Dispatcher role.
• Parking and/or university operations experience preferred.
• Customer service experience with use of a large phone system.
• Knowledge of The Ohio State University campus a plus.
• Knowledge of TIBA software preferred.

• Ability to communicate professionally and effectively.
• Strong computer skills (ability to operate specific software programs) and handheld devices.
• Thrive in a fast‑paced, multi‑faced work environment.
• Must be able to work unsupervised.
• Ability to speak, read and comprehend the English language.
• Must be able to make decisions independently.
• Demonstrate a sense of urgency and timeliness.

Physical Demands:
The employee will be required to stand, walk, sit, handle tools or controls, reach with hands or arms, talk, and hear. Employee must occasionally lift and/or move objects up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

• Amazing management team who will truly care about you.
• Opportunities for overtime.
• Phenomenal benefits package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Paid holidays, vacation, wellness, and a paid day off for your birthday.
• Opportunities to build a career – many in our senior management teams began their careers in this role.

Propark is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.