Customer Service Assistant

Customer Service Assistant 1 (260001QZ) Organization

Taxation

Mar 21, 2026, 3:59:00 AM

Northland 1st Floor, 4485 Northland Ridge Boulevard, Columbus 43229

United States of America-OHIO-Franklin County-Columbus

$21.93 per hour ($45,614 annually)

Full‑time

OCSEA

Customer Service

Customer Service

Active Learning, Customer Focus, Verbal Communication

Creating a seamless and user‑centric experience for all Ohio Taxpayers.

The Ohio Department of Taxation is responsible for the administration of individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction. Taxation is committed to building a strong and skilled workforce, investing in training and a competitive compensation package including benefits (medical, dental, vision), tuition reimbursement, health and wellness programs, work‑life balance, and career advancement opportunities.

• Provide assistance to taxpayers by answering routine questions via phone calls.
• Use taxation systems to review taxpayer accounts and provide scripted guidance regarding billing or assessment notices and refund claim status.
• Learn about and become knowledgeable of various state taxes.
• Undergo thorough training on a wide array of tax types such as individual income tax, school district withholding taxes, and business taxes.

Remote position with the exception of pre‑scheduled training days on site.

• The Ohio Department of Taxation will provide any necessary equipment.

• DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable).
• Speeds: 25 Mbps download and 10 Mbps upload or higher.
• Must reside in Ohio and have a valid Ohio address for residence.

Pay Grade 27, Step 1 ($21.93/hr or $45,614 annually) with annual increases after 4 months of satisfactory performance.

• Medical coverage
• Free dental, vision and basic life insurance premiums after eligibility period
• Paid time off (vacation, personal, sick leave, 11 paid holidays per year)
• Childbirth, adoption, and foster care leave
• Education and development opportunities (Employee Development Funds, Public Service Loan Forgiveness, etc.)
• Public retirement systems (OPERS, STRS, SERS, HPRS)
• Optional deferred compensation (Ohio Deferred Compensation)

Minimum: 3 months of training or experience in office practices & procedures; 3 months experience or course in customer service or public relations; 3 months experience or course in typing, keyboarding, data entry or word processing; 3 months experience or course in operation of a personal computer. Equivalent qualifications accepted.

Selected candidate will undergo a criminal background check. Ohio Revised Code prohibits certain convictions from holding positions with substantial state agency control.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities, providing access and reasonable accommodation in accordance with the ADA and other laws.

The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational). This position may be subject to additional restrictions under the State of Ohio Drug‑Free Workplace Policy.

Hope DeVolld – Hope.

Devolldo.gov
HR Mainline: 614‑466‑3020
HR Staffing: HRStaffingo.gov