Customer Service Assistant
Listed on 2026-03-10
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
What You Will Do at ODM:
Office: Chief of Staff
Classification: Customer Service Assistant 2 (PN )
Job Overview:
The Ohio Department of Medicaid (ODM) is seeking experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:
- Handling calls and tickets, processing inquiries from providers, and giving answers and information
- Directing callers to appropriate helpdesk
- Transferring calls/tickets and escalating calls/tickets to Call Center Lead or ODM support areas as needed
- Supporting providers with log in authentication
- Using a computer to manage data, verify information, log calls, and create reports and correspondence
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
Or equivalent of Minimum Qualifications for Employment noted above.
Job
Skills:
Customer Service
Technical
Skills:
Data Entry
Professional
Skills:
Listening, Problem Solving, Customer Focus, Verbal Communication, Written Communication
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).