More jobs:
Solutions Support Spec
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-03-10
Listing for:
Würth MRO, Safety, & Metalworking
Full Time
position Listed on 2026-03-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
- Troubleshoot and work towards resolution of customer issues in a timely and efficient manner
- Answer incoming calls from internal and external customers delivered through an ACD call system
- Monitor and respond to written inquiries from internal and external customers received via email
- Responsible regular account maintenance including changes and/or modifications to existing voucher programs
- Responsible for managing the order cycle from creation to invoicing, including expediting open orders on demand, as well as through daily and weekly reporting, for voucher program customers
- Assist customers with product selection & availability, eligibility issues, e-catalog issues, returns, warranty info and other administrative processes
- Contact manufacturers to resolve customer concerns through discussion of products, services, and accessories
- Assist in the training of new Solutions Support Specialist
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