Customer Service Specialist

Job Title:
Customer Service Specialist

As a part-time Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

• Day in the Life - Every day you will work face‑to‑face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
• What it Takes - To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long‑lasting relationships. We will teach you everything else.
• Schedule -This part‑time role offers flexible scheduling with shifts available Monday–Thursday between 9:00 a.m. and 4:00 p.m., Fridays between 9:00 a.m. and 5:30 p.m., and Saturdays from 9:00 a.m. to 12:00 p.m. Saturday availability is required. Hours will vary week to week, with the opportunity for additional hours during the summer months—making this a great fit for someone looking to gain experience while balancing other commitments.

• Bilingual/Multilingual
• Customer Service experience
• Cash‑handling experience

• Paid Time Off
• Education assistance program
• Paid family bonding leave
• Service awards
• Financial benefits including 401(k), stock purchase plan, loan discounts and more
• National and local discounts on everything from computers and vacations to phones and retail shopping
• Free checking account, checks and discounted bank services

• 4476 North High Street, Columbus, OH 43214
• 1800 West Lane Avenue, Upper Arlington, OH 43221
• 6500 Frantz Road, Dublin, OH 43017
• 1754 Columbus Pike, Delaware, OH 43015

Heartland Bank, a Division of German American Bank, and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.