Solution Center Representative

As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.

$19 per hour, paid weekly

Hybrid (2 days in the office and 3 days at home), Grandview Yard office: 1000 Yard. St., Columbus, OH 43212 (H building, 3rd floor)

• Training: A total of 5 weeks from 9:00-5:30 EST.
• Training Weeks 1-4:
  Monday-Friday from 9:00-5:30 EST. Tuesday and Wednesday are office training days.
• Week 5 (Flexible Hours):
  Monday - Friday with 8-hour shift b/t 8:00-8:00 EST.
• Hybrid: 2-days in the office and 3-days at home.

12 months, with potential for extension/conversion depending on performance, attendance and business need

05/04/2026, upon completion of new hire onboarding

Candidate MUST have access to router. Client will provide an Ethernet cable.

• Handle inbound calls about investment plans and products.
• Interpret policy changes and provide expert guidance.
• Maintain records and use insights to enhance customer relationships.
• Ensure compliance with industry regulations and company policies.
• Educate customers on financial implications, penalties, and plan benefits.
• Strive for first-call resolution and collaborate on escalated cases.
• Participate in career development and goal-setting sessions.

• Recent degree in finance, business, insurance, economics, or communications.

• 1+ year in customer service or sales; must be coachable and enjoy engaging with others.

• Strong communication, problem-solving, and computer proficiency.

Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.